TERMS AND CONDITIONS OF USE
Agreement between the customer and www.xailing.com
This Website is offered to you, THE CUSTOMER, conditioned on your acceptance without modification of our terms, conditions and notices. Your use of this website constitutes your agreement to all such terms, conditions and notices.,If you reside in a country within the European Union, these terms are an agreement between you and NATURAMAYA VENTURA, S.L. Under this agreement, goods and/or services will be delivered by Grupo Xcaret as an agent of NATURAMAYA VENTURA, S.L. as agent of our subsidiary NATURAMA TOURS ADVENTURES, S.A.P.I., or through EXPERIENCIAS XCARET PARQUES, S.A.P.I. DE C.V., depending on the type of payment method used for the purchase of the goods and/or services.,If you reside in Mexico, then these terms are an agreement between you and EXPERIENCIAS XCARET WEB, S.A.P.I. DE C.V. and goods and/or services will be delivered by its affiliate company EXPERIENCIAS XCARET PARQUES, S.A.P.I. DE C.V. directly.,If you reside in any other country other than Mexico or the European Union, then these terms are an agreement between you and NATURAMA TOURS ADVENTURES, S.A.P.I. DE C.V. and goods and/or services will be delivered by its affiliate company EXPERIENCIAS XCARET PARQUES, S.A.P.I. DE C.V. directly.,At all times, the services and products that you acquire, carry the quality guaranteed by Grupo Xcaret.
I. LIMITED PERSONAL USE AND NOT FOR COMMERCIAL USE
This website is for personal use and is not intended for commercial use. The content and information on this website (including, without limits, the price and the availability of the services and products), like the infrastructure utilized to provide the mentioned content and information, is property of www.xailing.com, or its affiliates and providers. In this way, it is conditioned that for using this website, you are in agreement to not utilize it or its content or information for any commercial use or non-personal (direct or indirect). While you may be able to create limited copies of its coupons of purchase (and related documents) for travel, product, or service that you acquire through this website, you accept to not modify, copy, distribute, transmit, utilize, recreate, reproduce, post, license or create acts derived from, transfer or sale or resale any information, software, products, or services acquired from this website. Also, whether or not for legal purposes, you oblige to abstain from:
(I) Access, monitor or copy any content or information of this website using any robot, spider, scraper or any other automated process, electronic, digital, remote, satellite or manual for any purpose without explicit written permission through an authorized legal representative of www.xailing.com.
(II) Violate the restrictions in any sector of this website out of limits for robots, spiders, scrapers or circumnavigate any other security measures used to prevent or limit access to this website.
(III) Carry out any action that imposes, or intends to impose, according to the judgment of www.xailing.com, a disproportionate or irrationally heavy burden on the infrastructure of www.xailing.com, or the infrastructure of its affiliated sites.
(IV) Carry out "deeplinks" to any part of this website (including, without limitation, the process of purchasing any product or service) for any reason without explicit written permission through an authorized legal representative of www.xailing.com.
II. RESERVATIONS FOR TRANSPORTATION SERVICE FERRY BY XCARET
In the case of purchasing reservations for Ferry by Xcaret, these are valid at any of the schedules published on the www.xailing.com website, they are valid for 6 (six) months from the date of reservation at the time of purchase. The coupons for Ferry by Xcaret are not refundable and not subject to changes of date due to the weather guarantee, change of date of visit or cancellation policies.
III. SMS MESSAGES
By opting into, you can receive SMS messages from our Marketing team, the number of text messages you receive will vary depending on the campaign, to do so you just must send a text message as follows.
• To receive help in Spanish: "HELPXCARET" to the number "87246"
• To receive help in English: "HELPXCARET" to the number "922738"
• If you want to stop receiving messages, just send the message "STOPXCARET" to the same number.
The participating carriers are,
In the United States: AT&T, Sprint, Boost, Virgin, T-Mobile, MetroPCS y Verizon Wireless. In Mexico: AT&T, Telcel, Movistar, Unefon, Virgin Mobile, Freedompop, Flash Mobile, Weex, Cierto, Maz Tiempo.
T-Mobile is not liable for delayed or undelivered messages.
Message and data rates may apply both for any messages sent to you from, as well as messages you send to us. If you have any questions about your text plan or data plan, contact your wireless provider.
For all questions about the services provided by this short code, you can call us at 1-855-326-0682 from the U.S. or from Mexico at 998-883-3143.
(VII) For the request of any additional information you will find the contact details below:
Naturama Tours Adventures S.A. de C.V.
Address: Boulevard Kukulkan, Sección A Etapa 1, Km 8 Lt 5B, Cancún, Quintana Roo, México
Naturamaya Ventura S.L.
Address: Plaza Pablo Ruiz Picasso, 1 Torre Picasso, Planta 38, Madrid, España
Experiencias Xcaret Parques S.A.P.I. de C.V.
Address: Carretera Chetumal – Puerto Juárez, Rancho Xcaret, Solidaridad, Quintana Roo, México
Riviera Maya: 984-206-0038
Costa Rica: 800-052-1715
Schedule: Monday to Friday from 7:00 a.m. at 12:00 p.m. Saturdays and Sundays from 7:00 a.m. at 10:00 p.m. EST.